Breakout Sessions

Manager

What Straight White Guys Don't Get About Diversity and Why

Gregg Ward, CMC; Co-founder and President, Orlando Ward & Associates, Inc.

Sunday 11:00am-12:15pm
Sunday 2:00pm-3:15pm

Our workforce has changed dramatically in terms of race, generation, ethnicity and national origin. How does this diversity play itself out in hospitality? How do we encourage senior management to see diversity as a significant benefit to guests and the bottom line? A humorous, engaging, interactive and highly practical workshop led by Gregg Ward, CMC, a national expert in workplace diversity (clients: IHOP, Harley-Davidson, Warner Bros Studios) and author of the best-selling business book Bad Behavior, People Problems & Sticky Situations: a toolbook for managers.