Rio All Suite Hotel & Casino - Las Vegas, Nevada

General Session Speakers

Best Idea Wins: Collaborate and Innovate

Steven Smith; Author, Acclaimed Speaker, Co-founder, MarcumSmith

There are arguments on every side for the best way to make good decisions; leader decides, employee team votes, top-down, bottom-up, boss rules, customer rules, autonomous, etc. But what can't be argued is that companies today need two things in a ... [More]

Dare to Be Remarkable: Strategies for Showcasing Your Brand and Creating Your Success

Roz Usheroff; President, The Usheroff Institute Inc.

Someone remarkable is worth talking about. Someone remarkable is worth noticing. Someone remarkable is worth knowing for their value, unique abilities and personality. Be that someone! Become inspired to tap into your remarkable authentic self, ... [More]

Delivering Happiness: Building a Brand that Matters

Jamie Naughton; Speaker of the House, Zappos.com

In this fascinating presentation, you will learn first hand how Zappos went from making almost nothing to over a billion dollars a year. The secret; by focusing on "story worthy" customer service and building a workplace culture where being happy and ... [More]

The Power of ONE Team: Six Strategies for Creating Competitive Greatness

Kathleen Wood; Founder, Kathleen Wood Partners, LLC

Can you envision yourself as the successful coach who creates a talented dream team who all work seamlessly together, aligned behind a single vision, maximizing performance and competitive results? During this high-energy and interactive session, ... [More]

THE Social Revolution: A Drastic Change in Thinking and Behaving to Train & Engage Today's Talent

Amanda Hite; Founder, CEO and Change Agent, Talent Revolution, Inc.

What if there was a more effective way to maximize your company's return on talent while streamlining your job and making meaningful change in the lives of your employees? Would you do it? Social media has given way to THE Social Revolution, and ... [More]

What Presidents Want You to Know: Tips from a Brand President Who Grew Up in Operations and Training

Kat Cole; President, Cinnabon

Kat can tell you specifically how to stand out and make a meaningful impact in your organization, ultimately catapulting your career to the next level and beyond! Don't miss this session to hear about: Tale of the Hershey's Kiss - and other ... [More]

Pre-Conference Workshops

Certified Hospitality Trainer (CHT) Review and Exam

Emily Ellis; Principal, Education and Training Concepts

American Hotel and Lodging Association Educational Institute (AHLAEI) In order to attend this session, you must apply directly to AHLAEI by June 30. Last time CHART was in Vegas in 2006, we had a record number of CHT recipients. 29 to be exact! ... [More]

CHART Competency Certificate Workshops

Executive/Leader Role: Business Acumen

Janet Hoffmann; President, Hoffmann and Associates

Hone your ability to make profitable business decisions and secure executive buy-in for your programs. This high-level session will help you become a valuable partner in your company's business strategy. Speak the language of business by: ... [More]

Instructional Designer Role: Technical Knowledge

Monique Donahue; Vice President, Research & Development, American Hotel & Lodging Educational Institute

Time is money and it's critical that your training programs maximize learning and provide the most ROI. Not only must trainers understand sometimes complex issues; but they must also be able to clearly explain it to others using the best tools ... [More]

Manager Role: Operational Knowledge

Cheryl Stinchcomb; Director of Training, Los Cabos Mexican Grill & Cantina, and Waterfront Grill

In good and bad economic times, training is usually the first department to take a budget cut. With the right operational knowledge and partnership, the training department can become the most relevant and indispensable department to your ... [More]

Trainer Role: Participant Management

TJ Schier; President, Incentivize Solutions and SMART Restaurant Group

If your participants fall asleep, it's a sure sign your training session needs modifications! Because time is too important to waste on ineffective training; this session will help improve your skills to more effectively manage and facilitate ... [More]